THE CHALLENGE

I was asked to join AQ in the re-design of an iOS and Android app called "Okusuri Pass", a medical assistant tool for tracking prescription medication usage and refills.

The client found their download numbers decreasing and user retention numbers low with the application in its current state. A long and arduous on-boarding process, combined with the usage of sensitive information kept users from trusting the app with their data. In addition, once patients started using the application, they were unaware of most features, including an auto-refill notification system between the patient and their pharmacy.

THE APPROACH

Our goal for this project was to simplify the on-boarding process, allowing users to quickly and easily access their prescription information and feel safe while doing it.

I worked on the team in the wireframe and prototyping phases, running through multiple on-boarding techniques internally before presenting the prototypes for testing with patients. We simplified the application so that users would know exactly what to do to record their medicine intake. We also completely re-designed the medication alert system, making it easy for users to monitor their own medications, as well as the medications of their loved ones.

 

THE PROCESS

We went through several sprints of wireframe development before we moved things into Invision for prototyping. Working along side another UX designer, we would iterate on each other's designs, meeting several times daily to present what our best approach was to an given problem. In this way, we were able to improve on weak concepts and move forward with the strongest solutions quickly in order to start testing with real customers.

Using Invision, we were able to simulate the app on an iOS device and allow users to test the app in a pharmacy setting. The testing environment was set up to mimic a real customer/client situation in which the pharmacist would explain the benefits of the app to the user and they would go through our sign-up process.